Shipping & Delivery
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation with tracking as soon as it's on its way.
Shipping Times
We currently ship to all 50 US states. Standard shipping takes 6–12 business days from the date your order ships. Because our supplements are produced and quality-checked at our fulfillment facility, delivery can occasionally take a little longer during peak periods we'd rather get it right than rush it.
Shipping Rates
Shipping is free on every order no minimums, no codes, no surprises. The price you see is the price you pay.
Tracking Your Order
Every order includes tracking. You'll get a tracking link by email within 1–3 days of your order shipping. If your tracking hasn't updated in a few days, don't worry carriers sometimes take a moment to scan packages into their system.
Delays
While we do everything we can to hit our delivery windows, occasional delays can happen due to carrier issues, weather, or high demand. If your order is significantly delayed, reach out at info@dobbyco.co and we'll take care of you.
Wrong Address
Please double-check your shipping address at checkout, we're unable to reroute packages once shipped. If you notice an error, contact us within 12 hours of ordering at info@dobbyco.co and we'll do our best to correct it.
Lost or Missing Packages
If your tracking shows delivered but your package hasn't arrived, please check with neighbors and your local carrier first. Still missing after 48 hours? Contact us and we'll make it right, replacement or refund, your choice.
Questions?
Email us anytime at info@dobbyco.co. We answer within 24 hours, usually faster.
Got questions? We've got you covered!
How fast will I see results?
How fast will I see results?
Most pets have firmer stool in 48 hours and a fully calm tummy by Day 7.
Is PawFresh safe for both dogs and cats?
Is PawFresh safe for both dogs and cats?
Yes. Our formula is vet-reviewed, food-grade, and gentle for pups and kitties alike.
What’s the right dose?
What’s the right dose?
Use the marked dropper: 1 ml per cup of food for dogs, 0.5 ml for a 10-lb cat. One bottle lasts a month for a 50-lb dog.
Do I need to change my pet’s food?
Do I need to change my pet’s food?
No. Keep the diet the same—the enzymes and probiotics do the work.
Does it taste or smell?
Does it taste or smell?
It has a mild chicken-broth flavor. Picky eaters usually lick the bowl clean.
How should I store the bottle?
How should I store the bottle?
Room temperature, away from direct sunlight. No refrigeration needed.
What if my pet is on medication?
What if my pet is on medication?
Check with your vet first. Our drops are natural, but it’s smart to confirm.
What countries do you ship to?
What countries do you ship to?
United States, Canada, United Kingdom, Australia, and New Zealand.
How long does shipping take?
How long does shipping take?
Free Priority Shipping arrives in 3-7 business days to all five regions.
How does your 30-day empty-bottle guarantee work?
How does your 30-day empty-bottle guarantee work?
If you’re not happy within 30 days, email us. Keep the bottle and get a full product refund.
My tracking link shows no movement—what now?
My tracking link shows no movement—what now?
Give it 24 hours to update. Still stuck? Email info@pawfresh.co and we’ll investigate.
Can I return an unopened bottle?
Can I return an unopened bottle?
Yes—within 30 days. We’ll send a prepaid label (US/CA) or a local return address for UK, AU, NZ.
Still have questions? Reach the Happiness Team at info@pawfresh.co or +1-512-555-1234.